FAQ
I CAN'T FIND MY COURSE

If you've bought a course and it’s not showing up in the My Courses section of your REWA ACADEMY account, this article provides helpful, troubleshooting steps on how you might find it.

Did You Receive an Enrollment Confirmation Email?

REWA ACADEMY sends out a confirmation email whenever you enroll in a course. So, as an initial step, please ensure that you are logged into the same email account that is registered to your REWA ACADEMY account, and that you received an enrollment confirmation email for the course. Be sure to check your Junk mail folder if you don’t see the enrollment confirmation email in your inbox.

If you don’t see a confirmation email, this could indicate that you purchased the course while logged into REWA ACADEMY with a different email address (see below), or that the purchase was not completed. We also advise checking your banking information or your PayPal account to verify the purchase was processed.

Can I Have Multiple Email Accounts Registered With REWA Academy?

Occasionally students create more than one REWA ACADEMY account by mistake. For example, a student might mistakenly create a second REWA ACADEMY account on their mobile device, or, by creating an account with a social media login that they do not regularly use. If you use multiple email accounts, or have a Facebook or Google account, try logging in with the associated email addresses.

If you discover that you have created more than one REWA ACADEMY account by accident, and would like to merge the accounts, please click here for steps on how to do so.

Check Whether Your Email Address Entered Correctly?

If you're still having trouble, you may have entered your email address incorrectly when your first signed up for REWA ACADEMY. For example, instead of entering “Jane@emailexample.com”, you might have typed “Jne” by mistake. As a result, our system would attempt sending your confirmation email to that address, instead of the correct one.

Double check to see that you received a confirmation email for your course purchase. If you did not receive an email with a receipt, please contact our support team and include your first and last name, and the title of the course that you're missing.

PURCHASED CAN’T BE PROCESSED

Incomplete / Incorrect Name

Please ensure you are entering the first and last name of the card account holder, exactly as it appears on the card in the Name on Card field. If the name isn’t entered the same way, the purchase may be declined

Multiple IPs

Multiple IP addresses can trigger card authorization problems. We advise that you refrain from using a virtual private network (VPN) while making a purchase on Udemy, which may cause the transaction to fail.

Postal Code Issues

If your payment failure states it is due to a zip code or postal code error, please contact your bank to ensure they have the right one on file. If zip codes aren't applicable in your country, however, and you still see a zip code field, please try entering all zeros (00000).

Too Many Attempts / Card Usage in 24 hours

Some cards have usage limitations, and will automatically block payment attempts after a certain threshold has been reached. If you’ve used your card a lot in the last 24 hours, try contacting your bank, or waiting until the next day to make a purchase.

CVC Code

Our payment processor only accepts numbers for this field. Please ensure you are entering numbers and that the code is correct, as listed on the back of the card.

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